A few weeks ago, I rang Student Finance to enquire as to why I had only been processed for a maintenance loan, and not the grant I’m also entitled to – being, as I am, old.
They told me that there was something wrong with my application – namely that I’d done it wrong. But don’t worry, they said, this’ll be easy to fix.
“You need to send in three years’ P60′s to our Darlington office, along with a letter explaining your circumstances. If you can’t get a P60 for any of those years, get the employer to write a letter confirming your earnings for that tax year, and noting that they cannot issue a substitute P60. They must include their PAYE number, your payroll number, and National Insurance number.
“The assessment should take about six weeks. We won’t know if they are processing your application until the outcome is decided. Seeing as you have been working or on benefits for the past three years, there shouldn’t be a problem.
“If they require more information they will write to you, but there is a backlog and this can take an additional week.
“If you have to send in more information, the process may have to start again from the beginning.”
So I did all of the above. I dug through seven or eight boxes of crap for P60′s from the various employers I’ve had since YE04/07 – about eight, seeing as I temped through different agencies for a lot of that. I called BP for a copy of 04/07. I called MMRG for 04/08. I called various different temp agencies for 04/09, and got a statement of earnings for 04/10 so far, just to be on the safe side.
I sent in the extra information they said they MAY need – bank statements, utility bills, support notification, letters from HMRC from when I was unemployed, etc – just in case they asked for it later.
I have heard nothing.
Today, down to my last £100, I called them. Any progress? “Well, we can’t actually see anything until the assessment process is finished. Did you send your P60′s?”
“Yes.”
“Did you send [everything else, listed one by one]?”
“Yes.”
“Hang on… you’re 26?”
“Yes…”
“Oh. Just send a signed letter saying you want a grant, and you’ll have it in about six weeks. You don’t need to send in anything else, because you are over 25.”
“……………”
At least I know I’ll get it now, but not being able to even track the progress is a bit annoying. Of course, ten years ago you wouldn’t expect to be able to track the process of ANYTHING, especially not online. But this is the so-called digital age, and I want my information up to date, at my fingertips, RIGHT FUCKING NOW.
Overall, though, I think, a win.
*Geniuses or Genii?